GUEST GUIDELINES AND RESORT POLICIES

  • Check-in/Check-out?
    Check-in time is 1 PM, and check-out time is 11 AM. Any delay will result in an extra charge of ₹300 /- per hour
  • Important Safety Advisory
    Guests are advised against walking or cycling around the property after 6 PM due to the presence of wild animals such as elephants Gaur, Deers and wild boars

    Please remain in your rooms from 8 PM to 6 AM, as wandering around after 6 PM is extremely dangerous and may lead to fatal consequences.

    Do not venture beyond the fence towards the forest, as entering the forest is a punishable offense and can attract steep fines or imprisonment. The management will not be responsible for guest safety.
  • Accommodation Policy
    No rate discrimination between Indian and foreign tourists.

    Pets are NOT allowed

    We consider children 12 years of age and above to be adults while children between the age of 6-11 are charged accordingly.

    Guides or tour operators can stay at an additional cost or can stay at Masinagudi

    Accommodation is not provided for the drivers. They can use the staff facility for washrooms as well as showers. In case of driver accommodation required, pls do call us in advance.

    Drivers are not allowed to consume alchol within the property.

    Dreivers are requested always to present themselves suitably groomed within the guesthouse premises, especially in the dining area. Lungies, Vests, are not permissible.

    Non-compliance will result in the evacuation of the involved individuals.
  • Facility Usage
    We encourage guests and their children to enjoy all available facilities while always requesting parents' presence with their children.

    Parking: There are designated parking spots for vehicles inside the property.

    Our parking area is installed with charging point for Electric vehicles, advance booking of the same is mandatory.

    Children play usage is restricted to children aged 10 and below only.
  • Valuables
    Guests are urged not to bring high-value items, jewelry, or other valuables to the premises. The management is not responsible for any loss.
  • Conduct & Dress code
    Loud music and shouting are strictly prohibited. Guests are expected to respect and adhere to the serene surroundings.

    Guests are requested to keep noise to a minimum so as not to disrupt the wildlife experience of others.

    Curfew post 10:00 PM till 6:00 AM

    All guests are requested always to present themselves suitably groomed within the guesthouse premises, especially in the dining area. Lungies, Vests, and Nighties are not permissible.

    smoking cigarettes is banned and strictly prohibited inside the rooms and the public areas; there are designated spots for smoking cigarettes. Hookas is/are strictly prohibited. Any narcotics consumption are/is Strictly prohibited and will be dealt with accordingly by the law of the land.

    The resort gate closes at 9:00 pm and reopens at 5:45 am

    The safety of guests and their children lies solely with the guests.
  • Documentation & Foriegner’s Policy
    Foreign guests are requested to submit passports/visas to the Receptionist/manager on arrival to fill out Form C for follow-up with authorities.

    All guests must provide proof of identification and sign the register upon arrival.

    No rate discrimination between Indian and foreign tourists.
  • Fire Safety
    Lighting fires on the property is prohibited to prevent forest fires
  • Wildlife Interaction/ Safaris
    Monkeys may pose a threat; guests must keep doors and windows closed. Feeding wild animals is strictly prohibited.

    Dark clothing is required during Safari

    Warm Clothes to be carried

    The application of Perfumes and after-shave lotions is not recommended for safari

    Do not alight from the safari vehicles at any point of time during the safari
  • Surveillance
    CCTV cameras are installed outdoors for management and authorities' surveillance.
  • Restaurant Hours / Food Timings
    Breakfast (8:00 am - 10:00 am),

    Lunch (1:00 pm - 3:00 pm),

    Dinner (8:00 pm - 9:30 pm).

    Guests requesting late dinner will have their meals packed in casseroles at the restaurant. There is no room service for meals.
  • Environmental Responsibility
    Single-use plastic, pre-packed plastic water bottles have been banned in the Nilgiris District. The administration will check your vehicle for these banned products at the check post at Kekkanala or Mudumalai check post at Thorapalli. In case you use these bottles anywhere in the Nilgiris, there is a steep fine of Rs500-Rs10000 depending on the quantity and quality of plastic used.

    Five-liter water cans are only allowed. Pet bottles can be used for storing water.

    Do not flush sanitary napkins and children's diapers to prevent sewage line blockages.

    Avoid littering the property and use designated bins. Plastic bags and bottles are prohibited, and possession will attract fines
  • Night time Restrictions
    Guests will not be permitted outside the resort after 9:00 pm.

    Violations will be reported to forest and law authorities, attracting fines/imprisonment.

    The management/staff is not liable for guest safety.
  • Additional Requests
    Orders for snacks should be placed in advance.

    Guests not having a meal at the restaurant should inform the manager at least 2 hours before.

    Guests staying more than one night are requested to hand over room keys for housekeeping.

    Room rent and food bill prices are fixed. Kindly refer to menu cards before placing food orders. Bargaining is not entertained.

    Outside food and cooking are strictly prohibited within the resort premises.

    A charge of inr 1500/- wil be levied for lost keys

    Damages to Rooms, wall, mattress & beddings, TV will attract 120% charge of original cost

    Pls use waste bins for disposing garbage

    Parents and guardians are personally and legally responsible for children at all times. Please do not leave children unattended inside the property (swimming pool, Play Area etc.)
  • Acknowledgment
    The registered guest is responsible for informing co-guests/companions about these terms and conditions and ensuring adherence.

    Guests are requested to inform Drivers that they need to comply to all conditions listed above if they choose to stay in the vehicle
  • QUESTIONS AND CONTACT INFORMATION
    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance team at Tiger Paw Resort, 8/337, Achakarai, Masinagudi, The Nilgiris, Tamil Nadu-643223. or mailing us - info@tigerpaw.in

    ©️ copyright Tigerpaw.
whatsapp
ENQUIRE NOW